Terms & Conditions

Essential information, house rules, and policies for all guests of Wonderland Jungle Hostel, Koh Tao. By booking with us — directly or through any third-party platform — you agree to the terms below. They exist to keep the stay safe, respectful, and enjoyable for every guest and every member of our team. Last updated: June 2026.

Check-In & Check-Out

• Check-in: 14:00–21:00. Late arrivals after 21:00 must be arranged in advance.
• Check-in deadline: reception closes at 21:00. If you do not arrive by then and have not informed us, your booking may be marked as a no-show and charged according to the cancellation policy below.
• Check-out: 11:00.
• Reception hours: 09:00–21:00.
• You may relax in our shared areas after checkout, but sleeping or remaining on the property overnight after check-out is not allowed — Thai law requires all overnight guests to be officially registered.

Payment

• Payment is due in cash upon arrival.
• By confirming a booking, you authorize Wonderland Jungle Hostel to charge your card on file at any time after booking for applicable fees: cancellation fees, no-show penalties, damage charges, or other violations of these terms. This authorization applies to bookings made directly and through third-party platforms.
• If your card fails or has insufficient funds, your booking may be cancelled without notice, and future bookings may be refused. Rebooking without settling unpaid fees does not guarantee acceptance.

Cancellation Policy

How the cancellation window is counted: all deadlines above are measured from 00:00 (midnight) at the start of your arrival day.

Direct bookings get the more flexible window — one of the reasons booking direct is always the better deal. Changes and extensions to direct bookings can be handled instantly via WhatsApp.

Hostelworld deposits: deposits paid via Hostelworld are collected by Hostelworld, not by us. We do not receive, manage, or refund these payments — any refund request must go directly to Hostelworld support.

Reservation Rights

While we do our best to honor all confirmed bookings, Wonderland Jungle Hostel reserves the right to cancel or refuse any reservation at our discretion to protect the integrity, safety, and operations of our business. This includes situations involving failed payments, false information, suspicious behavior, previous policy violations, or other reasonable business concerns. Guests will be notified as early as possible in such cases.

Group Bookings

Bookings of 6 or more guests are considered group bookings and may be subject to additional terms, including pre-payment or security deposits. We reserve the right to cancel group bookings made under separate names without notice.

Damage & Liability

Guests are financially responsible for any damage, loss, theft, or excessive cleaning caused during their stay. We reserve the right to charge the provided card to recover associated costs. If the card is invalid or payment fails, the guest may be blacklisted and banned from future bookings.

Guest Conduct & House Rules

Guests are expected to behave respectfully toward our team, our property, and fellow travelers. By booking a stay, you agree to the following:

• Dorm beds are available to guests aged 18 and over only — a safety precaution with no exceptions. Guests under 18 are welcome when staying with a parent or guardian in a private room (such as our Bill the Lizard family room). Bookings that place an under-18 guest in a dorm will be moved to a private room where available, or cancelled per our cancellation policy.
• Outside alcohol is not allowed in our licensed bar, common areas, or guest kitchen.
• Guests may not bring unregistered outsiders into dorm rooms under any circumstances.
• Abusive, threatening, or disrespectful behavior toward staff or other guests results in immediate eviction without refund — including shouting, insults, aggressive sarcasm, passive-aggressive hostility, or attempts to intimidate.
• Excessive intoxication leading to disruptive, unsafe, or disrespectful behavior is not tolerated and may result in removal.
• Illegal drug use or possession is strictly prohibited.
• Any attempt to manipulate, blackmail, or exploit review systems, payment disputes, or cancellation policies will be treated as fraud.
• Providing false information at check-in (e.g. name, nationality) may result in booking cancellation and refusal of future stays.
• Tampering with safety equipment, blocking exits, or creating unsafe conditions will not be tolerated.
• Harassment of any kind results in instant eviction and blacklisting.
• Quiet hours: 23:00–06:00. Repeated violations may result in removal.
• All guests must comply with Thai law while on the premises; violations of local regulations may result in removal from the property.
• Group photos and general media may be taken in shared spaces for marketing purposes. If you do not wish to appear in such content, tell our staff at check-in — we will respect your preference and exclude you.

We reserve the right to refuse service, cancel bookings, or evict any guest without refund in cases of serious or repeated rule violations. Decisions are made at our sole discretion, based on safety, behavior, and compliance with these published terms.

Shared Spaces & Smoking

• Treat all shared areas — kitchen, bathrooms, common spaces — with respect and hygiene. Repeated misuse or disregard for cleanliness may result in removal without refund.
• Smoking is only allowed in designated outdoor areas.

Review Policy

Reviews must reflect a genuine, good-faith experience based on an actual stay. Guests who violate our terms — including but not limited to damage, non-payment, fraud, abusive behavior, or early removal — may forfeit the right to publicly review their stay under platform rules and fair-use guidelines.

We reserve the right to contest any review we reasonably believe to be:

• Dishonest, exaggerated, or factually inaccurate
• Retaliatory in nature
• Submitted by guests who were no-shows, evicted, or in breach of our published terms
• A violation of OTA content guidelines or community standards

Wonderland Jungle Hostel reserves the right to challenge or request removal of such reviews via platform channels, and respond publicly if necessary. We welcome honest feedback from guests who respected our policies and participated in a fair guest–host relationship.

Force Majeure

We are not responsible for delays, cancellations, or damages caused by events beyond our control, including natural disasters, island-wide power outages, government regulations, political unrest, or transportation strikes.

Communication & Privacy

By booking, you consent to receive essential updates and communication via email, SMS, or WhatsApp related to your reservation.

We collect and store personal data necessary to process your booking and comply with legal requirements (e.g., Thai immigration reporting). Data is handled by Wonderland Jungle Hostel and may be shared only with booking platforms or government authorities as required.

Guests may request access to, correction of, or deletion of their personal data at any time by contacting us at wonderland.kohtao@gmail.com.

Terms Acceptance & Governing Law

By booking a stay at Wonderland Jungle Hostel, guests confirm that they have read, understood, and agreed to all terms and conditions listed on this page. These policies apply to all guests and bookings, including those made via third-party platforms.

These terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from a booking or stay shall be subject to the jurisdiction of Thai courts.

In the event of any conflict between these terms and the general terms of any third-party booking platform, the stricter policy shall apply unless legally invalid or unenforceable under Thai law.