Last updated: February 2026
Wonderland Jungle Hostel (“we”, “us”, “our”) operates the website wonderlandkohtao.net. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or communicate with us.
1. Information We Collect
Information you provide directly
When you make a reservation, enquire about a stay, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Nationality and date of birth (required for Thai immigration law)
- Passport or ID details (required for check-in under Thai law)
- Payment information (processed securely by our booking provider — we do not store card details)
- Any preferences or special requests you share with us
Information collected automatically
When you visit our website, certain technical data may be collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring website
- Cookies and similar tracking technologies (see Section 5 below)
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your hostel reservation
- Communicating with you about your booking, including confirmations and updates
- Complying with Thai immigration and tax laws
- Responding to enquiries via email, WhatsApp, or our website
- Improving our website, services, and guest experience
- Displaying guest reviews and ratings (via third-party review platforms)
- Sending occasional updates or offers, only if you have opted in
We will never sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services to operate our website and manage bookings. Each has its own privacy policy governing how your data is handled:
Cloudbeds (Booking Engine)
Our reservations are processed through Cloudbeds. When you make a booking, your personal and payment information is collected and processed by Cloudbeds in accordance with their privacy policy: cloudbeds.com/privacy-policy
Trustindex (Reviews Widget)
We display guest reviews from Google and Tripadvisor via the Trustindex widget. Trustindex may collect anonymous usage data when the widget loads. Their privacy policy is available at: trustindex.io/privacy-policy
WhatsApp (Communication)
We offer WhatsApp as a communication channel. When you message us on WhatsApp, your phone number and messages are processed by Meta (WhatsApp’s parent company) in accordance with their privacy policy: whatsapp.com/legal/privacy-policy
Hostinger (Website Hosting)
Our website is hosted by Hostinger. Their servers may log standard access data (IP address, browser type, pages visited). Their privacy policy is available at: hostinger.com/privacy-policy
Hostelworld, Booking.com & Other OTAs
If you book through a third-party platform such as Hostelworld or Booking.com, your data is collected and processed by that platform. We receive only the information necessary to fulfil your reservation. Please refer to the respective platform’s privacy policy for details.
4. Payment Information
We do not directly collect, store, or process credit card or payment details. All online payments are handled securely by Cloudbeds and their payment processing partners using industry-standard encryption (SSL/TLS). We only receive confirmation that a payment has been made.
5. Cookies
Our website uses cookies — small text files stored on your device — to ensure the website functions properly and to improve your experience.
Essential cookies
Required for the website to function. These include WordPress session cookies, Cloudbeds booking engine cookies, and basic security cookies. These cannot be disabled.
Analytics & third-party cookies
Third-party services such as Trustindex and Cloudbeds may set their own cookies when their widgets load on our site. These cookies are governed by the respective third party’s cookie and privacy policies.
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and booking engine.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Booking and guest records: retained as required by Thai immigration and tax law
- Email communications: retained for up to 2 years unless you request deletion
- Website analytics data: anonymised and retained indefinitely
- WhatsApp messages: retained in the chat history unless manually deleted
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to legal retention requirements
- Objection: Object to the processing of your data for marketing purposes
- Portability: Request your data in a portable format
To exercise any of these rights, please contact us at the details below. We will respond within 30 days.
8. Data Security
We take reasonable measures to protect your personal information, including SSL encryption on our website, secure password-protected access to booking systems, and limiting access to personal data to authorised staff only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@wonderlandkohtao.net
- WhatsApp: +66 92 432 0982
- Website: wonderlandkohtao.net